Originally Posted by VRGultom The CRM users are the business user so you have to measure from their side. If they are satisfied and got advantages from the CRM system, that's mean you have succeeded in CRM implementation...at least for the current time So, it is important for you to work together with business user and define the the business process to generate good system that will be used by them Usually CRM at least have these features: 1. Sales record 2. Project Implementation ...
Originally Posted by VRGultom Business Intelligence is a process to collect data from many sources and generate information based on the data and present the information to the correct person at a correct time. Application Intelligence is an application to help automate that process. the application must has data storage to store the data come from some data sources, and must has capability to load the data automatically (ETL), process the business rule and generate the information automatically based ...
Originally Posted by VRGultom Business Intelligence implementation is: too expensive if user don't know how to use it too expensive if you don't reach the goal of BI implementation in your organization too expensive if you don't know how to present information, generated by BI, to the right user too expensive if you don't know what information should be presented to certain level management too expensive if information provided does not accurate cheap if the information presented ...
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