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This is a serious problem and most of the management folks are struggling to keep pace with the ongoing changes. One of the potential ways of solving this could be by combining Balance Scorecard with Enterprise Architecture initiatives.
It's been quite some time when the idea stuck. Thanks to the current engagements, I should board
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Let's start with a scenario, where in an enterprise looking for increasing revenue by introducing some new service to the market. This will result in questions and concerns popping up in the minds of business & system stakeholders. While business stakeholder is thinking about the impact on the existing business services, system’s people will start worrying about readiness and impact on underlying systems?
Business stakeholders are thinking how new service offering will help them to increase their revenue base as well market share. Sometimes, these initiatives might be targeted at cost savings in short term or long term.
The financial concerns of the business owners and strategist are picked up by the business process owners. They start deliberating on the nuances of improving customer service or process efficiency, process transparency, etc. These are critical to ensure successful launch and implementation of a new business idea. Sometime, you may realize that these concerns are not limited to just 2 or 3 major factors. The problem becomes even more interesting when you start to see when dependency is non linear.
As of now, both strategists and business owners are pretty oblivious ;-) ;-) to the plight of the system owners as for them, systems are “magic”. It’s about using a magic wand and the systems will start to fall in line with the changes proposed. The reality is just the reverse. The systems are so brittle by then (remember! we are not talking about a scenario wherein new services are being introduced for the first time). You will agree that several tactical solutions would have already existed in the past.
As a result, you will already have the problem of several systems within the organizations, with 30-40% of overlapping functionality (sometime up to 70-80%). Some of the systems having outdated business logic, some of them automatic outdated processes, sometimes applications are being written off as the underlying software n hardware platforms are obsolete, and they needed to be replaced immediately. On the lighter side, it’s good that business sometime introduces services which in turn expose the “LIMITATIONS” of applications and technologies being deployed. Otherwise, business always takes systems/applications for granted, thinking that it’s like a molten iron, and it could fit into any cast. The truth is applications are like old rusted iron, which is so brittle, it could crack any point.
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Every quarter, iCMG consultants travel across 12-13 countries, which provides them opportunities to interact and learn from what's happening in the chaotic world of systems and enterprises. Sometimes you get to hear and see things which you would love to share with others as
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It's few months since Zachman Framework version 3, was announced. Interestingly, this is the most EA-inclusive representation of the Zachman Framework over the last 40 years. The new version is the...
It's already 12 days since the New Year began. The need for managing change and demand for quick response to the ongoing challenges are mounting pressure on time and resource utilization. Though some...
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Zachman Framework v3.0 - what's NEW?
It's few months since Zachman Framework version 3, was announced. Interestingly, this is the most EA-inclusive representation of the Zachman Framework over the last 40 years. The new version is the...
1 Day Ago 06:35 AM