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  • 13th November 2011 to 16th November 2011 11:00 PM to 08:00 AM
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    ITIL V3 Workshop by Liz Gallacher





    The Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.

    This entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

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    Thread: ITIL V3 Workshop by Liz Gallacher: 13th November 2011 11:00 PM - 16th November 2011 08:00 AM

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